Return Policy

Shipping: All orders are shipped as soon as possible. Not all items are in stock. Out of stock and back order items ship as soon as they are available and may be drop shipped from our supplier. Most orders are shipped via UPS ground or USPS. Larger items will be shipped via truck freight and additional shipping charges may apply. Air shipping is available for an additional charge.

Damaged Shipments: If you receive a package that is damaged, you must report this to Extremely Cool Parts within 7 days from receipt. Damages not reported in this time become the customer’s responsibility.  Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged but do NOT refuse shipment. Carefully inspect all packages upon delivery.

Returns: All returns must have prior authorization. Anything returned without authorization will be refused and no credit given. We do not refund shipping on returned merchandise. No packages shipped COD will be accepted under any circumstances. You must inspect all merchandise upon receipt for damage, missing or incorrect parts and notify Extremely Cool Parts within 7 days from receipt. NO returns are accepted after 30 days. Custom made parts and special order items cannot be returned.

Fee Schedule: Returns up to 30 days will be assessed a 20-30% Restocking Fee; Restocking Fees: A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts are there.

Questions on Products: Carefully read through all installation instructions prior to installation. If you are not sure that you received the proper parts, please contact us prior to installation. You must contact our office within 7 business days with issues of damaged packages, missing parts or incorrect parts. We offer full customer support and are happy to assist you in the installation process should questions arise. Extremely Cool Parts is NOT responsible for parts that are installed improperly or not used for the applications intended. If you have any questions, call prior to installation.

Cancellations: Should you decide to cancel your order, you must contact Extremely Cool Parts prior to your order being shipped.   Any orders cancelled after shipping are considered returns. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied. A cancellation fee of up to 10% will apply.

Warranty Information-Extremely Cool Parts does not offer warranty beyond that of the manufacturer. If the merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you in getting in touch with the original Manufacturer of that product. Look for warranty and guarantee information in the original product box.